DO WE NEED TO CLEAN OR LAUNDER RENTAL ITEMS?
Glassware, dishes and flatware need to be returned rinsed free of food and/or drink and repacked in their original boxes or crates. Linens should not be washed or laundered by the client. Please shake out all debris (confetti, rose petals, food, etc.) before returning linen.
WHAT IS YOUR CANCELLATION POLICY?
72 hours on heaters and canopies; five (5) days on linens, and 24 hours prior to delivery or self pick-up on all other rental items. Canopy/fire permit fees are not refundable.
IS A DEPOSIT REQUIRED?
Not in most instances, although we do require a credit card on file for all linen rentals. All reservations must be paid in full five (5) days prior to delivery date or date of self pick-up. All canopies and/or fire fees must be paid two weeks in advance of event date.
WHAT IF I BREAK SOMETHING?
You will be charged for any missing or broken items, unless you have optional damage waiver (8% of your total order). Damage waiver does not cover missing or damaged linen.
HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?
It is always best to place your reservation as far as possible in advance of your event, to ensure availability of items and delivery (if required).
HOW LONG IS THE RENTAL PERIOD?
Rental prices are good for a single day event. If extra time is required for you to return your items, or you need pick up a day or two earlier than scheduled, arrangements must be made prior to your event date.
DO YOU DELIVER?
Yes. Fees are based on our normal delivery hours of 8am-5pm Monday through Friday and 8am-3pm Saturday. Delivery during any other times or on a Sunday are available at an extra charge in addition to our normal delivery fees. Our base delivery rate is determined by the delivery area.
DO YOU SET UP RENTAL ITEMS?
There is an additional charge for set up/take down and arrangements must be made in advance. Set up does not include linen and table settings. Rental rates for dance floors and canopies include normal set up.